Returns & Exchanges

Due to the perishable nature of our floral-infused treats, we prioritize food safety and cannot accept physical returns on edible items. If your order arrives damaged or incorrect, please reach out to our team within 48 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please examine your Sundae Flowers package for any signs of damage or temperature compromise during transit.

• 2.
  Document the Issue

  Take clear photographs of the product and the shipping label to help our quality assurance team process your request efficiently.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the documentation within 48 hours of receipt.

• 4.
  Resolution Process

  Once your claim is reviewed, we will issue a store credit, a full refund to your original payment method, or ship a fresh replacement immediately.